Return Policy

Return Policy:

You and your pet(s) are very important to us!

At Fluffy’s Pet Shop we love our customers and their pets. We want you to be happy with our products.

We created a Customer Friendly Return Policy.

If you have any question please contact us at:

Or Call Customer Service at: +1 (434) 202-0183

Or Visit us in our store located:

Fluffy's Pet Shop At Barracks Road Shopping Center

1108 Emmet Street N

Charlottesville, Virginia 22903

We are located between Origins and Hair Cuttery.

We take pride in the quality of our merchandise.

You can return your item(s) for a full refund or exchange within thirty (30) days of purchase. We are happy to provide you a refund, an online credit, or an exchange of merchandise.

  • Your item(s) must be in ORIGINAL, NOT WORN, SELLABLE CONDITION and with all original tags and product packing.
  • Item(s) must be clean with NO pet hair!


In order to expediate the process please contact: