Sizing & Returns

Return Policy

You and your pet(s) are very important to us!

At Fluffy’s Pet Shop we love our customers and their pets. We want you to be happy with our products.

We have created a Customer Friendly Return Policy.

If you have questions please contact us at:

Customerservice@fluffyspetshop.com

Or call Customer Service at: (757) 228-3585 Monday-Friday 9:00AM-5:00PM

We take pride in the quality of our merchandise.

You can return your item (s) for a full refund or exchange within thirty (30) days of purchase. We are happy to provide you a refund or an online credit.

• Your item (s) must be in ORIGINAL, NOT WORN, SELLABLE CONDITON and have all original tags and product packaging.

• Item (s) must be clean with NO pet hair!

Exchange:

In order to expediate the process please contact: Customerservice@fluffyspetshop.com

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There are many reasons why you may want or need to dress your dog.

Weather    Protection    Fashion

The misconception that people often have is that dogs and cat do not feel the cold because they have fur. It is important for your pet to be warm on cold winter days. Our suggestion is a t-shirt for inside and a coat harness or a coat for walks.

Warm weather: pets are susceptible to hot weather. Our suggestion is a 100% breathable cotton T-shirt or a very light coat that will protect them for the heat.

Socks protect paws from ice, hot and rough surfaces.

Clothing reduces the amount of loose hair and dander around your home, which helps control allergies in both you and your pet.

Please Note

While most pets can be taught to wear clothes, not all will adjust at the same pace.

Laid-back pets may be used to wearing clothes while more sensitive dogs/cats may take longer time to become accustomed to their new attire.

As the experience should be enjoyable we have a few suggestions:

If you sense that your pet us becoming stressed or afraid stop and wait. When returning to training, reward your pet with a treat! In any situation patience and positive reinforcement is the best approach to introducing your pet to fashion.

Start as early as possible even if you do not plan to dress your pet on a daily basis. Your pet will become more used to clothes if wearing them as a puppy or kitten.

For an adult dog the process is very similar. Patience and give treats. It is important to start with small items maybe a tie, bowtie, dressy collar then fashion harness when your pet is comfortable with these you may introduce a soft breathable cotton t-shirt before graduating to fashion clothes. (More tips will be available on our blog or Facebook page).

Always remember the well-being of your pet must be your main concern.

Dressing your pet can be fun and thoughtful way to showing your affection and drawing loving attention to your pet.

As the comfort od your dog is essential, it is extremely important to take your dog’s measurement prior to purchasing any item. (VIP your personal shopper is available at: VIP@fluffyspetshop.comto answer any question you might have).

It is recommended (especially at the beginning) to purchase a size bigger. Your pet needs to be comfortable and if the garment is too tight it might make him/her extremely uncomfortable.

Sizing Instructions:

Measure your dog’s neck. Use a soft tape measurer to measure the circumference.

Measure your pet’s length: Start measuring where the collar rests at the base and continue until you reach the base of the tail.

Measure your pet’s girth (chest): Place the tape measurer just behind your pet’s front legs and pull it up around to the other side. This is the largest part of your pet’s body and often where most clothes will be fastened.

Make sure to double check our sizing chart if you're unsure about the correct size for your pet!

Check out our reference chart below!

*Feel free to email us with any questions!